Frequently Asked Questions (FAQs)

Welcome to the Tios.store FAQ page! We’ve gathered answers to some of the most common questions from our customers. If you don’t see your question here, feel free to reach out to our customer support team, and we’ll be happy to help!

1. What is Tios.store?

Tios.store is an online shopping destination offering a wide range of products across multiple categories, including Tech & Gadgets, Home & Garden, Health & Beauty, Fashion & Accessories, and Pet Products. We provide high-quality, affordable products and deliver them straight to your door.

2. How do I place an order?

Placing an order with us is simple! Just follow these steps:

1. Browse our store and select the items you want to purchase.
2. Add them to your shopping cart.
3. When you're ready to check out, click on the cart icon and proceed to the checkout page.
4. Enter your shipping and payment details, then confirm your order.
5. Once your order is placed, you will receive an email confirmation with your order details.

3. Is it safe to shop at Tios.store?

Absolutely! We take your privacy and security seriously. Our website uses the latest encryption technology to protect your personal and payment information. You can shop with confidence knowing that your data is safe with us.

4. Where do you ship?

We currently ship to the United States. We're working on expanding to other regions, so stay tuned for updates!

5. How long will it take for my order to arrive?

Shipping times may vary depending on the product and your location. On average, you can expect your order to arrive within 7-14 business days. You will receive a tracking number once your order has shipped so you can monitor its progress.

6. Do you offer free shipping?

We offer free shipping on select orders or promotions. Please check the product page or our current offers for more details. Otherwise, shipping fees will be calculated at checkout based on your location.

7. Can I change or cancel my order after I’ve placed it?

We aim to process and ship orders quickly, so changes and cancellations must be made within 24 hours of placing the order. If you need to make changes, please contact us as soon as possible via email or our support page. After 24 hours, orders are processed and shipped, and we may not be able to make any changes.

8. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your delivery on the carrier’s website.

9. Do you accept returns or exchanges?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. You can return or exchange most items in new and unused condition. Please review our Return & Exchange Policy for full details on how to return your items.

10. What if my item is damaged or defective?

We inspect every item before shipment, but if your order arrives damaged or defective, please contact us immediately at info@tios.store. We’ll assist you with a return or replacement as quickly as possible.

11. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are considering adding this feature in the future. Stay tuned!

12. How can I contact Tios.store?

You can contact us through the following ways:

• Email: info@tios.store
• Phone: 7542198605
• Live Chat: Available on our website for instant support during business hours.

13. Do you offer discounts or promotions?

Yes! We regularly run sales and promotions, and offer discounts through email newsletters or special events. Make sure to subscribe to our mailing list and follow us on social media to stay updated on all the latest deals and offers.

14. How can I stay updated on new products and promotions?

The best way to stay in the loop is by signing up for our newsletter. You'll get exclusive updates on new products, promotions, and sales directly in your inbox. You can also follow us on social media to get the latest news.