Refund Policy

At Tios.store, we strive to ensure you’re completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward 30-day refund policy to make your shopping experience as smooth as possible.

1. Eligibility for a Refund

You may request a refund within 30 days of receiving your order, provided that the items are:

• In new and unused condition.
• Returned with all original packaging and labels intact.

Items that are opened, used, or damaged (other than defects) are not eligible for a refund. Some products may be non-refundable due to hygiene or safety reasons, such as beauty or personal care products, pet items, and custom products.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact us via email at info@tios.store or our contact page within 30 days of receiving your order.
2. Include your order number, the items you wish to return, and the reason for the return.
3. Our customer support team will assist you in processing the return and provide instructions for shipping the item back to us.

3. Return Shipping Costs

• If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
• For any other reason, the customer is responsible for the return shipping fees.

4. Processing Your Refund

Once your return is received and inspected, we will process your refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges

If you’d like to exchange an item, please follow the same return process and place a new order for the item you want. Returns and exchanges are processed separately.

6. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Gift cards
• Sale or clearance items (unless defective)
• Opened or used health and beauty products, pet items, or custom-made products.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@tios.store. We will either offer you a replacement or issue a full refund, including return shipping costs.